Diagnostics & Laboratory Services

Overview

CARE9’s Diagnostics & Laboratory Services deliver comprehensive diagnostic and pathology solutions across hospital networks, combining advanced laboratory technology with digital infrastructure to enable rapid, accurate testing. Our integrated platform includes pathology, biochemistry, hematology, microbiology, molecular diagnostics, and advanced imaging services with CARE9 Verified® quality assurance and HIMS integration.

Diagnostic Service Portfolio

Clinical Pathology Services

Hematology Laboratory

Complete blood count (CBC) and differential analysis
Coagulation studies (PT, INR, aPTT, fibrinogen)
Blood bank services (cross-matching, grouping)
Hemoglobin electrophoresis and variants
Bone marrow examination and cytology
Automated hematology analyzers for high throughput

Biochemistry Laboratory

Clinical chemistry panels (comprehensive metabolic, hepatic, renal)
Lipid profile and cardiovascular markers
Thyroid function tests (TSH, T3, T4)
Diabetes and metabolic disorder testing
Protein analysis and immunoproteins
Therapeutic drug monitoring
Enzyme and electrolyte analysis

Immunology & Serology

Infectious disease serology (HIV, HBV, HCV, syphilis)
Immunofluorescence and immunoprecipitation
Tumor markers and oncology testing
Autoimmune disease panels
Allergy testing (IgE, specific antibodies)
Thyroid antibodies and autoimmune markers
Hormone assays and endocrine testing

Microbiology & Culture Services

Bacterial culture and antimicrobial susceptibility
Fungal identification and testing
Viral culture and PCR detection
Anaerobic culture capabilities
Environmental monitoring
Rapid diagnostic methods (MALDI-TOF)
Biofilm detection and testing

Special Chemistry

CSF (Cerebrospinal fluid) analysis
Body fluid analysis (synovial, peritoneal, pleural)
Drug screening (toxicology)
Nutritional assessment markers
Special protein analysis
Rare and specialized tests

Molecular Diagnostics

Molecular Pathology

Gene amplification (PCR, RT-PCR, qPCR)
Mutation detection and sequencing
Chromosomal abnormality detection
Next Generation Sequencing (NGS)
Liquid biopsy and circulating tumor DNA
Viral load monitoring
HLA typing for transplantation

Oncology Molecular Testing

Cancer genomics and tumor profiling
Pharmacogenomics for treatment selection
Minimal residual disease (MRD) monitoring
Circulating tumor cells (CTC) analysis
Gene expression profiling
Immunotherapy predictive biomarkers
Hereditary cancer syndrome testing

Infectious Disease Molecular Testing

Viral load quantification (HIV, Hepatitis B/C)
Tuberculosis drug resistance (MDR-TB, XDR-TB)
Respiratory pathogen panels (COVID-19, RSV, influenza)
STI testing (gonorrhea, chlamydia, HPV)
Sepsis pathogen identification
Antimicrobial resistance gene detection

Advanced Imaging Services

Radiology Services

X-ray digital imaging with PACS integration
Computed tomography (CT) with multidetector capability
Ultrasound imaging (abdominal, cardiac, vascular)
Mammography and breast imaging
Bone densitometry (DEXA)
Image-guided interventional procedures
3D reconstruction and virtual surgery planning

Cardiac Imaging

Transthoracic and transesophageal echocardiography
Cardiac CT and coronary CT angiography
Nuclear cardiology (myocardial perfusion, PET)
Stress testing and cardiac assessment
Arrhythmia mapping and electrophysiology
Structural heart assessment

Molecular & Nuclear Imaging

PET (Positron Emission Tomography) imaging
SPECT imaging for oncology and cardiology
Theranostics (therapeutic nuclear medicine)
Bone scintigraphy
Thyroid uptake studies
Hybrid PET-CT imaging

Specialized Testing Services

Genetic Testing

Prenatal diagnosis (NIPT, amniocentesis)
Newborn screening programs
Familial cancer syndrome testing
Pharmacogenomics panels
Carrier screening
Whole exome and genome sequencing

Endocrinology Testing

Hormone panels and stimulation tests
Glucose tolerance testing (GTT, OGTT)
Insulin and C-peptide analysis
24-hour hormone collection protocols
Sleep apnea diagnostic support
Metabolic assessment panels

Allergy & Immunology

Allergen-specific IgE testing
Skin prick test support
Food allergy panels
Component-resolved diagnostics
Immunoglobulin profiling
Lymphocyte subset analysis

Digital Laboratory Infrastructure

Laboratory Information System (LIS)

Core Capabilities

Specimen tracking and barcode management
Test ordering and result delivery
Quality control monitoring and reporting
Instrument interface and result import
Reference range management for different populations
Critical value notification system
TAT (Turnaround Time) monitoring and optimization

Integration Features

HIMS EMR integration for automatic result entry
Patient portal for secure result access
Provider interface for test ordering
Insurance claim integration
Government health system connectivity
Real-time data analytics and dashboards

Quality Management

Quality Assurance Programs

Internal quality control (IQC) systems
External quality assessment (EQA) participation
Proficiency testing and peer comparison
Standard operating procedures (SOPs)
Competency assessment for technicians
Continuous improvement initiatives

Accreditation Standards

CAP (College of American Pathologists) certification
CLIA (Clinical Laboratory Improvement Amendments) compliance
ISO 15189: Medical laboratory standards
ISO/IEC 17025: General requirements for testing labs
NABH: National accreditation for pathology labs
NABL: National Accreditation Board for Testing

Safety & Compliance

Biosafety Protocols

BSL-2 and BSL-3 facility certifications
Personal protective equipment (PPE) standards
Specimen handling and disposal procedures
Occupational health monitoring
Infection control programs
Waste management systems

Data Management & Privacy

HIPAA-compliant data handling
Encryption and secure transmission
Patient confidentiality protection
GDPR compliance for international data
Audit trails and access logging
Data retention policies

Service Delivery Models

Hospital-Based Laboratory Services

Full-service onsite laboratory operations
Staff deployment and training
Equipment procurement and maintenance
Quality assurance oversight
Technology platform integration
Revenue sharing arrangements

Network Reference Laboratory Model

Centralized testing hub for multiple hospitals
Specimen collection and transportation
Rapid turnaround time guarantee
Economies of scale for specialized tests
Advanced testing capabilities
Cost optimization through consolidation

Point-of-Care Testing (POCT)

Bedside and emergency department testing
Rapid turnaround for critical tests
HIMS integration for result recording
Quality control and competency programs
Test menu customization
Staff training and support

Home Collection & Direct-to-Patient Services

Mobile phlebotomy teams
At-home specimen collection
Scheduled collection appointments
E-prescription and self-booking options
Results delivery to patient portal
Doctor integration for consultations

Performance Metrics

95%+ Test accuracy rate across all assays
<2 hours Average turnaround time for routine tests
<30 minutes Emergency/STAT test turnaround
99.5%+ Result reporting accuracy
<0.1% Specimen rejection rate
>99% Test availability and no-cancellation rate
1000+ Tests per day per laboratory
100,000+ Tests monthly across network
<1% Critical value notification delay
98%+ Patient satisfaction with service

Routine Testing (Daily Availability)

Complete blood count with differential (CBC)
Blood chemistry panels (metabolic, liver, kidney)
Lipid profile and glucose testing
Thyroid function tests (TSH, T3, T4)
Infectious disease serology
Urinalysis and stool examination
Blood grouping and cross-matching
Blood glucose and HbA1c

Specialized Testing (2-7 day turnaround)

Molecular diagnostics and PCR testing
Next Generation Sequencing
Immunology panels and autoimmune testing
Tumor markers and oncology testing
Genetic testing and sequencing
Specialized microbiology cultures
Advanced coagulation studies
Rare disease testing

Imaging Services (Same-day scheduling)

X-ray and digital radiography
Ultrasound (abdominal, cardiac, vascular)
CT imaging
Nuclear medicine and PET-CT
Mammography and breast imaging
Cardiac echo and stress testing
Bone density (DEXA) scanning

Target Markets

Healthcare Facilities

Multi-specialty hospital chains
Tertiary care and teaching hospitals
Diagnostic centers and standalone labs
Nursing homes and long-term care
Specialty cancer and cardiac centers
Maternal and child health facilities
Rural health centers and clinics

Geographic Markets

Urban and metro healthcare networks
Tier-1 to Tier-3 cities across Africa and Asia
Rural health outreach programs
District hospital networks
Government health systems
Corporate healthcare networks
Medical tourism destinations

Patient Segments

Inpatient hospital testing
Outpatient clinic testing
Corporate wellness and occupational health
Direct-to-consumer wellness testing
Government screening programs
Insurance-mandated testing
Preventive health checkups

Impact Projections

Diagnostic Infrastructure Growth

100+ diagnostic centers Operational by 2028
1000+ daily tests Per average laboratory
100,000+ daily tests Across all centers
500+ test varieties Available across network
50+ countries Diagnostic service coverage

Economic Impact

₹500-750 Cr Annual diagnostic revenue potential
30-40% Cost reduction through centralization
2000+ jobs Created (technicians, pathologists, support)
5-7 years Payback period on equipment investment
20-25% Profit margins in mature operations

Patient Access Impact

10M+ diagnostic tests Annually across network
50M+ patients Access to diagnostic services
95%+ disease detection rate For key conditions
Early detection Contributing to 30% treatment success
₹500-1000 Cr Healthcare cost savings through efficiency

Competitive Advantages

Technology Excellence

Latest diagnostic equipment and instrumentation
Advanced molecular and genomics capabilities
Digital integration with hospital systems
Real-time dashboards and analytics
Continuous technology upgrades

Quality Standards

Industry-leading accuracy rates
Comprehensive accreditations
Rigorous quality assurance programs
Proficiency testing participation
Zero critical errors track record

Speed & Efficiency

Fastest turnaround times in industry
24/7 emergency testing availability
Automated result delivery
Mobile and home collection
Priority processing options

Clinical Excellence

Board-certified pathologists
Experienced technical staff
Continuous professional development
Research and innovation programs
Clinical consultation services

Regulatory Compliance

ISO 15189: Medical laboratory quality standards
CAP Certification: US-based accreditation
CLIA Compliance: US clinical laboratory regulations
NABH: Indian national accreditation
NABL: National Board lab accreditation
GDPR: European data protection standards
Pharmacovigilance: Adverse event reporting
Bioethics: Specimen handling and consent

Future Roadmap

AI-Powered Diagnostics: Machine learning for interpretation
Genomics Center: Expanded NGS and sequencing capabilities
Telemedicine Integration: Remote pathology consultation
Precision Medicine: Personalized testing algorithms
Biomarker Discovery: Research collaborations for new tests
Automation Expansion: Robotic laboratory automation
Mobile Diagnostics: Advanced point-of-care testing
Sustainability: Green laboratory practices and waste reduction