CARE9 HIMS Platform
Our flagship Hospital Information Management System (HIMS) is a cloud-native, mobile-first enterprise platform deployed across 100+ healthcare institutions, managing complete hospital workflows from patient registration to discharge.
Platform Features
Core Modules
Patient Management
- OPD (Outpatient Department) registration and workflow
- IPD (Inpatient Department) admission and bed management
- Emergency department management
- Appointment scheduling and queue management
- Patient portal with medical records access
Clinical Modules
- Electronic Medical Records (EMR)
- e-Prescribing with drug interaction checks
- Clinical decision support systems
- CPOE (Computerized Physician Order Entry)
- Care pathways and protocols
Diagnostics Integration
- Laboratory Information System (LIS)
- Radiology Information System (RIS)
- PACS (Picture Archiving and Communication System)
- Report delivery and result notifications
- Diagnostic quality control
Pharmacy Management
- IP/OP/OT pharmacy integration
- Inventory management with auto-reorder
- Expiry tracking and alerts
- Drug formulary management
- CARE9 Verified® integration
Financial Management
- Billing and revenue cycle management
- Insurance claims processing
- Payment gateway integration
- Credit management
- Financial reporting and analytics
Administration
- Human resource management
- Asset tracking
- Procurement and vendor management
- Housekeeping and maintenance
- Transport and ambulance coordination
Technical Architecture
Cloud-Native Design
- Multi-tenant SaaS architecture
- Auto-scaling infrastructure
- 99.5%+ uptime SLA
- Disaster recovery and backup
- Geographic data redundancy
Mobile-First Approach
- Native iOS and Android apps
- Responsive web interface
- Offline sync capability
- Role-based mobile access
- Barcode and QR scanning
Security & Compliance
- End-to-end encryption
- Zero-trust architecture
- Role-based access control (RBAC)
- Audit trails and logging
- Regular security audits
Regulatory Compliance
International Standards
- HIPAA (Health Insurance Portability and Accountability Act)
- HL7 (Health Level 7) messaging standards
- FHIR (Fast Healthcare Interoperability Resources)
- ICD-10 (International Classification of Diseases)
- LOINC (Logical Observation Identifiers Names and Codes)
Regional Compliance
- NDHM (National Digital Health Mission - India)
- NABH (National Accreditation Board for Hospitals - India)
- GDPR (General Data Protection Regulation - Europe)
- POPIA (Protection of Personal Information Act - South Africa)
Deployment Statistics
- 100+ Healthcare institutions deployed
- 500+ Facilities in network
- 10,000+ Healthcare professionals using daily
- 1M+ Patient records managed
- 99.5% System uptime
- 24/7 Technical support
Key Benefits
For Hospitals
- 25-30% Reduction in administrative costs
- 40% Faster patient processing
- 50% Reduction in paperwork
- Real-time Inventory visibility
- Automated Regulatory reporting
For Clinicians
- Mobile access to patient records
- AI-assisted clinical decision support
- Streamlined workflows
- Reduced documentation time
- Better care coordination
For Patients
- Online appointment booking
- Digital medical records access
- SMS/email notifications
- Online report delivery
- Transparent billing
For Administrators
- Real-time MIS dashboards
- Predictive analytics
- Resource optimization
- Performance tracking
- Audit-ready documentation
AI & Analytics Capabilities
Predictive Analytics
- Bed occupancy forecasting
- Inventory demand prediction
- Revenue projection
- Staff scheduling optimization
Clinical AI
- Image interpretation assistance
- Risk scoring algorithms
- Readmission prediction
- Sepsis early warning systems
Operational Intelligence
- Real-time dashboards
- KPI tracking
- Benchmarking reports
- Custom analytics
Implementation Approach
Phase 1: Planning (2-4 weeks)
- Needs assessment
- Workflow mapping
- Data migration planning
- Training program design
Phase 2: Configuration (4-6 weeks)
- System setup and customization
- Master data configuration
- Integration with existing systems
- User acceptance testing
Phase 3: Training (2-3 weeks)
- Super-user training
- Department-wise training
- Mock runs and simulations
- Training materials and documentation
Phase 4: Go-Live (1-2 weeks)
- Phased rollout by department
- 24/7 on-site support
- Issue resolution
- Performance monitoring
Phase 5: Optimization (Ongoing)
- Continuous improvement
- Feature enhancement
- Regular updates
- Performance tuning
Pricing Models
SaaS Subscription
- Per-bed monthly subscription
- Includes hosting, maintenance, support
- Regular feature updates
- Scalable pricing tiers
Perpetual License
- One-time license fee
- Annual maintenance contract
- On-premise deployment option
- Customization services available
Managed Services
- Complete operational support
- Dedicated account management
- Custom development
- Training and change management
Integration Capabilities
- Medical devices and equipment
- Laboratory analyzers
- Diagnostic imaging systems
- Pharmacy automation
- Insurance portals
- Government health systems
- Telemedicine platforms
- Payment gateways
Target Markets
- Government hospitals (100+ beds)
- Private hospital chains
- Specialized care centers
- Diagnostic laboratories
- Pharmacy networks
- Health system aggregators